abkPrivacy Policy
This page describes what we collect when you use abk and how we keep that data protected. We at abk take privacy seriously. Your personal information is encrypted, stored securely, and accessed only by authorized staff members for account management, compliance, and customer support. We do not sell your data to marketers or unrelated third parties.
When you register with abk, deposit funds, or play our games, we collect information about you. This policy explains what we collect, why we collect it, how we use it, and what rights you have over your data. We encourage you to read it carefully. If you have questions about our privacy practices, our support team is available to clarify any section.
We comply with data protection principles across jurisdictions where abk operates. Your data is your property, and we treat it with the confidentiality and security it deserves.
What Data We Collect on abk
We collect personal information in several ways. When you register, we collect your email address or phone number, password, full name, and date of birth. These details are necessary to create and manage your account. We also collect your IP address and device information when you log in — this helps us detect suspicious access patterns and protect your account from unauthorized use.
During identity verification (KYC), we ask you to upload a photo of your national ID (KTP), passport, or driver's license. We collect and store this document to comply with legal requirements and confirm your identity. We also collect your residential address at this stage.
When you deposit or withdraw funds, we collect information about your chosen payment method — for example, if you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet), we record the transaction details, amount, and timestamp. This information is necessary to process payments and keep records for compliance and dispute resolution.
When you play games on abk, we collect data about your activity — which tables you join, what games you play, your bet amounts, and your game history. This data helps us maintain accurate balances, settle disputes, and detect fraudulent activity. We also collect information about your location and device type for system administration purposes.
Communication and Support Data
When you contact our support team via live chat or email, we collect and store your messages to help resolve your issue and keep a record of our interactions. We use this information to improve our support processes and train our team. We do not share your support conversations with external parties.
Data Collection is Voluntary — With Exceptions
Most data we collect is provided by you voluntarily. However, KYC data, payment information, and gameplay data are necessary to operate abk. Without this information, we cannot provide our services.
How We Use Your Data on abk
We at abk use your data for specific, lawful purposes. We use your email and phone to send account notifications, verification codes, and support responses. We use your name and date of birth to verify your identity and confirm you meet age requirements. We use your payment information to process deposits and withdrawals and to comply with financial regulations.
We use your gameplay data to maintain accurate account balances, settle bets, and provide game history. We analyze aggregate gameplay patterns to detect fraud, identify suspicious accounts, and prevent collusion or bot activity. We also use your data to improve abk — for example, understanding which games are popular helps us decide what new titles to add. We use your location and device information for system security and to detect account compromise.
During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we may send you promotional messages about special events or tournaments. You can opt out of these by updating your preferences in your account settings.
Legal Obligations and Law Enforcement
We may disclose your data if required by law — for example, if a court issues a subpoena or if we are ordered by a regulatory authority. We comply with requests from financial crime investigators and anti-money laundering authorities. We do not do this lightly, but legal obligations sometimes override privacy preferences. If we receive such a request, we typically notify you unless we are prohibited by law from doing so.
Third-Party Processors and Data Transfers
We at abk use third-party service providers to operate abk. Our hosting provider stores your data on secure servers, which may be located outside your jurisdiction (potentially outside Indonesia). Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) have access to your payment information to process transactions. Our compliance software vendor accesses KYC documents to assist with identity verification. Our support platform provider stores your support messages. We ensure all third-party providers sign data protection agreements that match our own standards.
We do not transfer your data to countries with weaker privacy protections than Indonesia without additional safeguards. We use encrypted connections and contractual clauses to protect your information during transfers. If you are based in the European Union or another jurisdiction with strong data protection laws, we maintain compliance with those laws even though we operate primarily for users in supported jurisdictions.
Data Storage and Retention
We at abk keep your data as long as your account is active. After you close your account, we retain certain information (such as your gameplay history and transaction records) for compliance and legal purposes, typically for five to seven years. We delete personal information like your password and payment details more quickly after account closure. We securely dispose of your KYC documents after a specified retention period unless required by law to keep them longer.
Your Rights and Data Protection on abk
We at abk recognize your rights over your data. You have the right to request access to all information we hold about you. You can download your data in a portable format or request that we provide it to another service. You have the right to correct inaccurate information — if your name or address is wrong in our records, contact us and we will fix it. You have the right to request deletion of your data, though we may retain certain information for legal or compliance reasons.
You have the right to opt out of promotional communications. You control your preferences in your account settings. You can also request that we limit how we use your data — for example, you can request that we not use your gameplay patterns for marketing analysis (though we will still use them for fraud detection and legal compliance).
To exercise any of these rights, contact our support team. We respond to requests within 30 days. If you are not satisfied with our response, you may escalate your concern through your jurisdiction's data protection authority.
Cookies and Tracking
We at abk use cookies and similar tracking technologies to improve your experience on abk. Cookies help us remember your login, maintain your session, and personalize your interface. We use analytics cookies to understand how users interact with abk — which games are popular, where users spend time, and how our platform is used. These analytics help us improve abk. We do not use cookies for tracking you across unrelated websites or for marketing purposes.
You can disable cookies in your browser settings, though this may affect abk functionality. Some cookies are necessary for security and account management, so disabling all cookies may prevent you from logging in.
Security Measures We Employ
We at abk protect your data through multiple security layers. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Your password is hashed using cryptographic algorithms — we do not store it in plain text. Our servers are housed in secure data centres with physical access controls, surveillance, and redundant backups. Our staff members access your data only when necessary and sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
Despite these measures, no system is completely secure. We cannot guarantee absolute protection against all threats. If a breach occurs, we notify affected users within legal timeframes and provide guidance on protecting yourselves.
Contact Us About Privacy
If you have privacy concerns or questions about how we handle your data, contact our support team via live chat or email. We are available during business hours in both Indonesian and English. You can also write to our privacy team directly. We aim to respond to privacy inquiries within 10 business days. We take all concerns seriously and are committed to resolving issues transparently. Our privacy practices are regularly reviewed and updated to reflect new technologies and evolving legal standards.